One inbox. Every patient. Always connected.
Every patient conversation. One connected care team.
OneDesk brings calls, SMS, WhatsApp, and email into one coordinated workspace—so your AI front desk can handle routine requests while your team focuses on the care that matters.
Voice · SMS · WhatsApp · Email · AI-assisted workflows
Can I move Thursday's visit…
Voicemail: arrival & parking
Confirmed: Friday 11:00
Question about my statement
- Message receivedToday 09:12 · WhatsApp
- AI summary generatedToday 09:12
- Reschedule options offeredToday 09:13 · AI front desk
- Escalated to Clinical deskToday 09:13 · Awaiting staff
- Appointment confirmed10 Oct · Voice call
- Intake forms sent3 Oct · Email
Illustrative, self-playing product demo. All names and messages are synthetic.
Workflows OneDesk coordinates
At a glance
Everything in one connected workspace.
What OneDesk brings together, by design.
Platform
One connected experience. From first contact to follow-up.
01
Unified Communications
Bring patient conversations from voice, SMS, WhatsApp, and email into a coordinated workflow. Your team sees one thread per patient, not four separate tools.
- Every channel lands in the same shared inbox
- Conversations stay linked to the right patient
- Clear ownership so nothing waits unseen
02
AI Front Desk
Handle approved routine questions, collect relevant information, and assist with appointment-related workflows according to configured policies.
- Answers drawn from content your practice approves
- Appointment requests gathered in a structured way
- Every AI message clearly labelled as AI
03
Human Care-Team Handoffs
Route clinical and sensitive requests to the appropriate human team. The AI does not diagnose or recommend treatment, and it says so.
- Clinical questions go to qualified staff
- Summary and history travel with the handoff
- Patients are told a person will follow up
The AI does not diagnose or recommend treatment.
On the phone
Watch the AI answer a call, speak, and summarise it.
A patient calls, the AI front desk picks up, holds a natural back-and-forth within your policies, books the visit, then writes a structured summary onto the patient timeline — no staff time spent.
Illustrative, self-playing call demo. Transcript and summary are synthetic.
See it in action
Pick a patient message. Watch OneDesk route it.
Five common messages, five different paths. Sample messages and synthetic data only.
- 1Identifies the intent: reschedule an existing visit
- 2Checks the practice's scheduling rules
- 3Offers allowed options: Tue 20 Oct at 10:30 or 2:00 pm
- 4Updates the patient timeline once the patient confirms
Channels
Meet patients where they already are.
Four channels, one coordinated workflow. Every conversation lands on the same patient timeline.
Voice
Calls and voicemails handled by your AI front desk within policy, then summarised for staff.
SMS
Confirmations, reminders, and quick replies in a single thread, with opt-outs respected.
Familiar, conversational messaging that stays on the same patient timeline.
Longer or document-style requests, structured and routed to the right desk.
How it works
From a patient's first message to the right person's hands.
Patients reach out
Through phone, SMS, WhatsApp, or email, in whichever channel is easiest for them.
OneDesk coordinates
It identifies intent, applies your practice policies, and handles approved routine requests.
The right team takes action
Sensitive requests are routed to the appropriate human desk, with useful context and follow-up.
Solutions
Designed for every healthcare desk.
Each team gets the view and the controls that fit its work. Select a desk to see how.
Front Desk
Routine enquiries, coordinated.
Answer approved questions about hours, location, and preparation, and keep every open conversation visible to the whole front desk.
- Approved answers drawn from content your practice configures
- A shared view of every open thread across all four channels
- Clean handoff to a colleague whenever a person is needed
Responsible AI
AI that knows when a human should take over.
OneDesk is built around a simple rule: routine work can be automated, and sensitive work belongs to people. Practices decide where that line sits.
Policy-bound routine answers
Routine questions handled according to configured practice policies.
Clinical goes to clinicians
Clinical questions are routed to qualified staff. The AI does not diagnose.
Human review for billing
Billing responses can require human review and approval.
Consent respected
Channel consent and opt-out rules are respected.
Permission-controlled access
Access to patient information is controlled by role and permission.
Actions you can audit
Relevant actions can be recorded for auditing.
Questions about security and privacy? Bring them to your demo.
Practice owners
Run your practice with clarity, not another inbox.
Owners get authorised, practice-level operational insight. Detailed patient conversations stay access-controlled, so oversight never means opening every thread.
Example figures for layout only.
Counts only. Patient details stay with authorised staff.
- Billing reply approved by staff memberToday · Billing desk
- Conversation escalated to Clinical deskToday · AI front desk
- Patient opt-out recorded for SMSYesterday · System
- Staff role permissions updatedYesterday · Admin
Illustrative demo preview with synthetic data. Real dashboards show your practice's own authorised data.
FAQ
Questions practices ask before they get started.
Straight answers about what the AI does, what it never does, and who stays in control.
No. OneDesk's AI does not diagnose or recommend treatment. Clinical and sensitive messages are routed to qualified staff, and the patient is told that a person will follow up.
Give your care team room to focus on care.
Connect patient communications, automate approved routine workflows, and bring the right people into every conversation.